Jacaranda is happy to reserve stock for 48 hours.
While every effort is made to manufacture to the correct size, slight variations are unavoidable and natural fibres can shrink as they move to a different climate. For broadloom we advise that the customer order 3% more length than is required. Hand-woven rug sizes may vary by up to +/-2.5% and Himalayan by up to +/-5%.
As with all natural products, colours may vary slightly between production batches. Please state at time of order where carpet cuts are to adjoin, so ensuring that those cuts are supplied from the same colour batch. The colour of samples may also change over time especially if exposed to strong sunlight. If an exact colour match is essential, please reserve stock and ask Jacaranda to send a cutting from that batch, we will be happy to oblige.
Jacaranda recommends that carpets are fitted over good quality solid, underlay and stretched onto double grippers. Please do not use:
• Power stretchers which can damage hand-woven carpets
• Knee kickers on loop or cut & loop textures
• Self-adhesive carpet protector, which pulls threads when removed.
On mainland Europe, carpets are routinely stuck to the floor, and this method may be used for Jacaranda’s broadlooms. Very heavy carpets such as Abha & Agra should always be stuck down. Carpets may be fitted over underlay by the double stick method.
All cut edges should be sealed using seaming cement and heat seaming tape should be used for all seams. Pile height may occasionally vary along seams of some velvets, necessitating a light shear with a hand held micro shearer.
Details of these methods are explained on Jacaranda’s fitting video which can be downloaded here. Any variations to standard fitting instructions appear on the relevant product pages (Abha, Agra, Chamba, Chatapur, Heavy Velvet, Rajgarh, Rampur, Ranila, Satpura Stripe, Sambar, Samode, Santushti, Sikkim, Simla and Udaipur).
Our standard delivery times within mainland Britain are:
All standard deliveries must be to a business address with good access for HGV's. For broadloom deliveries, the driver will require help with unloading and delivery is to the ground floor access point only.
Please call our office for prices and times for 'express' or 'special' deliveries within Britain, as well as deliveries to Europe and further afield.
Our labour intensive processes are integral to the creation of our 'characterful' textures and wonderful natural colours. They cannot and do not set out to mirror the uniformity of 'machine made' carpet. Any slight variations in colour and weave in our products are part of their 'handmade character' rather than 'faults'.
At Jacaranda we take quality control very seriously and each roll or rug is checked and rechecked. Despite our best efforts however the odd genuine error does slip through and strange things can happen in transit.
Please ensure that all products are checked and any problems reported within 48 hours of delivery. If your floorcovering arrives with damaged packaging, please note the damage on the delivery note before signing for receipt. If you have any doubts about the product, please phone our office before fitting. Jacaranda cannot take responsibility for problems reported after the carpet has been cut and fitted.